If I’m an existing Subscriber, is my seat saved?

Yes! Your seats are saved, but you must renew your seats by June 15. If you subscribe after June 15, we will certainly find you a great seat, but it might not be your seats from the past season.
Also, subscribers 2023-24 Early Bird Offer is that you SAVE the taxes and fees if you renew by May 15.

How do I know my purchase went through?

If you selected print at home tickets, they will arrive shortly after your order has gone through.

If you have selected mobile tickets, they will be sent out 90 days ahead of the show.

If you selected mail out, they will be mailed within 72 hrs of purchasing.

I’m having troubles renewing my subscription online, help!

Sorry to hear you are having some troubles renewing, our customer service team is available and ready to help. Our online renewal system is still quite new and we are still working out the best experience for our patrons.

If you are renewing for our Full Season (includes Spotlight and On the Edge), we will need to you add them to your cart – they will not automatically be included.

If you are having any other issues, please contact our Box Office, they are here to help!

Please note, we are experiencing a high volume of inquiries and will get back to you as soon as possible. As a renewing subscriber, your seat is saved!

It’s not letting me select specific seats, help!

As a renewing subscriber, when you sign in it should automatically populate your seats from the previous season. If you are renewing for the Full Season (5 performances total!) you will need to add Spotlight and On the Edge to your cart.

At this time, our system automatically “best seats” our patrons based on best available starting in the middle of the theatre, closest to the stage. If you would like to view or change your seats, we are happy to help, please complete your purchase and contact our Box Office and we will get you into a specific seat.

As a subscriber, I want to add single tickets to my order – how do I do this?

Right now, you can add Nutcracker (please note all single tickets must be paid in full and are not eligible as part of a payment plan option), however if you want to add tickets to additional shows, you must contact our Box Office directly.

What are the service fees for?

Your service fee allows the RWB to provide a personal and customizable Box Office experience. Without service fees, our organization may have to utilize external ticketing options and our preference is to support local individuals with quality jobs and our patrons with personal level of service.

A portion of your service fee also goes directly to the Centennial Concert Hall or other venues and supports their staff and operations, in turn, supporting local individuals with quality employment and audiences with a quality theatre experience.

In the past, I’ve received a Seniors or a Student discount. Where is it?

Together, we have invested a lot of time in listening, learning and adapting our organization to provide our community with meaningful impact through the art of dance. And we’ve taken a close look at how to build and support our audiences of today, through access to performances, communication and accessibility.

As a result, our seat map along with our pricing has changed for the 2023-24 season and we are pleased to announce that we have increased the inventory in our lower priced sections, which means you can get closer to the stage for less money, regardless of how old you are!

So, you might not get the discount in the way you have received it in the past, but there is more inventory that is priced more accessibly.

I already bought my tickets, can I apply this promo retroactively?

No, unfortunately, promotional discounts cannot be applied retroactively. We strongly encourage you to make sure your promo code is entered in the right-hand corner of the BUY TICKETS page and your discount will be applied to your shopping cart. Please note, discounts will only appear on the final page, in your shopping care. Please select the designated price description when selecting your seats on the seat map.


Will I get a refund if I have COVID?

No. We are unable to provide refunds for COVID or other communicable illnesses. If you are displaying symptoms, we strongly support you staying home to protect yourself and others, so we are pleased to offer you free exchanges. If you display symptoms throughout the entire performance, we can apply a credit to your account that must be redeemed by June 15. For more information, please visit our policies page.


The Royal Winnipeg Ballet has Assisted Hearing Devices available at the Centennial Concert Hall. If you would like to use one during a performance, please visit Patron Services. A piece of ID has to be left with Patron Services as a deposit.